Customer Success Management (CSM)
After purchasing Qmulos applications, how do I ensure that my organization gets maximum value and usage from the solution? Besides installing the software, what other aspects do I need to consider, from compliance change management and user adoption? How have other organizations working with Qmulos done it successfully?
All of these are excellent questions and we are excited to answer them all! Our Qmulos Customer Success Management (CSM) team is here to assist you in making your Qmulos deployment and long-term adoption a success – from requirements gathering and engineering deployment, to change management, compliance process improvement, and adoption. Our solutions aim to ensure critical cyber hygiene and ensure seamless processes. However, a solution is only as good as the team using it and of course, supporting it.
Join us along with Christine Lai, Director of Customer Success Management, and Matt Hopke, Director of Sales and Marketing at Qmulos for a discussion on how the CSM team can improve your experience as a customer.
All of these are excellent questions and we are excited to answer them all! Our Qmulos Customer Success Management (CSM) team is here to assist you in making your Qmulos deployment and long-term adoption a success – from requirements gathering and engineering deployment, to change management, compliance process improvement, and adoption. Our solutions aim to ensure critical cyber hygiene and ensure seamless processes. However, a solution is only as good as the team using it and of course, supporting it.
Join us along with Christine Lai, Director of Customer Success Management, and Matt Hopke, Director of Sales and Marketing at Qmulos for a discussion on how the CSM team can improve your experience as a customer.
In this session, you will learn about:
- Developing an organization-wide definition of success for the project in relation to your strategic goals
- Collaborating with your CSM team to develop a roadmap to deploy and roll out the solutions, based on team needs
- Implementing updated compliance processes to ensure alignment with Qmulos solution deployment
- Use cases of how other organizations have done it successfully with the support of the Qmulos CSM team
