Demand for government services has reached all-time highs during COVID-19. Many governments are seeing their ability to communicate with constituents overrun by calls and traffic beyond their ability to respond.
Join Google Cloud and Carahsoft for a webinar
to learn more about how Google Cloud is supporting government agencies to improve operational efficiency and customer experience. In this session, we discuss how agencies are turning to technology to scale their constituent communications to aid their populations in a time of need.
Join this webinar to learn more about:
How to augment an existing call center with virtual agents
How Artificial Intelligence can improve constituent interactions with government
The overall benefits to the government of implementing a scale solution
Common integration patterns to go beyond simple FAQs to fully functional agents
How analytic warehouses provide critical insights to policymakers
| Meet our Featured Speakers! |
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Brad Hoffman, Head of Public Sector Sales, Midwest | Chris Hein, Head of Public Sector Engineering |
Brad Hoffman leads a team of 7 sellers who cover State and Local Government in the Midwest US. Brad joined Google one year ago having left Oracle after 10 years and Novell for 10 years before that; all serving the Public Sector. The Midwest Team at Google is overseeing some of the most significant CCAI projects in North America.
Chris Hein runs the Customer Engineering team for Public Sector in Google Cloud. He’s been with Google for 6 years as a Solution Architect, Technical Evangelist, and now Head of Customer Engineering. During that time, Chris has helped Fortune 10 companies and state governments alike work more like Google. His goal is to help public sector organizations become more efficient and effective in furthering their mission using the best in breed technologies and methodologies.
.jpg) | Interested, but cannot attend at this time? Sign up now to receive an on-demand recording of the webinar. |
