Many of you are using Splunk today to gain valuable insights to make data-driven decisions. The unprecedented times bring new challenges and Splunk provides the platform capabilities and the expertise to assist in ensuring continued availability and quality. We can help build on the tremendous work your teams already have in place today.

Join Splunk and Carahsoft for a presentation on analytics specific to the help desk or call center. As you may be aware, our platform provides insights and correlates information around the applications, networks, and agents and provides a holistic view around the effectiveness and deficiencies of the people, the processes, and the platform. There are several key aspects to consider in management of virtual contact center services:

• Workforce Management: Ensuring that agents are able to work productively and have everything they need to serve their customers efficiently and effectively
• Customer Experience: Ensuring that the customer experience is positive, and needs are met as efficiently and effectively as possible
• Service Assurance: Ensuring that the voice and data connections to the agent and to the core applications are maintained with high performance and quality standard
• Privacy and Compliance: Ensuring that all customer information is treated in a manner compliant with regulations, securing customer privacy, and the security of systems and data, protecting from malware and bad actors