Case management is the common building block for both government programs and service delivery.
Salesforce commissioned Forrester Consulting to conduct a Total Economic Impact study to examine the return on investment government organizations may realize with case management solutions. The study includes both large and small implementations, as well as an array of use cases that center on customer-facing contact centers and agency-to-agency grants management.
During the webinar, we will be joined by a panel of experts, including a Forrester analyst, to discuss what's driving a 169% ROI, as well as the following findings:
- $19.4 million in benefits over a three year period (present value)
- $7 million in annual call deflection savings
- $6.7 million in annual savings from faster case resolution
- A quick return with a paycheck period in less than 6 months
Sign up now to learn how the Salesforce Platform may be used to simultaneously improve customer experience, employee engagement, and IT modernization.
