; Citizen Experience Seminar - View
CX, Citizen Experience, Engagement, Gov't CX

Virtual Conference

Citizen Experience Seminar

Tuesday, August 11, 2020
11am - 3pm ET; 8am - 12pm PT

Earn 3 CPE credits
Do you know how social distancing and remote work have affected and will continue to alter the public sector’s service delivery, communication, web modernization, and citizen satisfaction in our increasingly heightened digital world?

This is your last chance to register for the Citizen Experience Seminar to hear government leaders and industry experts discuss trends, techniques, and best practices around governments' citizen engagement, customer experience (CX), and digital transformation initiatives during these live presentations:

Delivering on 21st Century IDEA to Shape Customer Experience
  • Ammie Farraj Feijoo, 21st Century IDEA Implementation Lead, General Services Administration
  • Dan Williams, Product Lead, U.S. Web Design System, General Services Administration

Our Digital World and What that Means for the Citizen Experience

The New Frontier: Personalizing Experiences
  • Amber Chaudhry, CX Lead, Business Technology Solutions, U.S. Small Business Administration
  • Franklyn Matthews, Director of Customer Experience Management for Enterprise Services, U.S. Department of Commerce
  • Nitin Badjatia, Senior Director, Product Strategy, ServiceNow
  • Bill Donellan, Vice President, Public Sector, Adobe

Effective Citizen Outreach: Communicating Through the Coronavirus Pandemic & Beyond
Stephanie Stallings

We are pleased to offer continuing professional education (CPE) credits to those that attend the event. For more information on the CPE credits we are offering, our CPE sponsor (NASBA), and the submission process, please click here.
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