How is your agency meeting the new customer experience mandates?
At our recent CX Tour for Government, we heard from industry leaders from Forrester and Office of Management and Budget. They shared specific insights covering:
- Customer experience requirements set forth in the President's Management Agenda, OBM Circular A-11 Memo, and pending legislation
- The state of Customer Experience in Government, and 6 competencies to improve customer experience
- The role of Employee Experience and its impact to Customer Experience
Check out our on-demand videos to hear directly from Rick Parrish, VP, Principal Analyst at Forrester, and Amira Boland, LEAD Customer Experience from the Office of Management and Budget.
Genesys is a leader in cloud customer experience solutions that provide agencies with an omnichannel solution that connects both voice and digital channels in order to give a seamless experience for citizens and employees. Carahsoft serves as the master government aggregator. Together, Genesys and Carahsoft are committed to delivering the best experience for the government agencies and customers we support.
Looking for more information?
Contact us and we'd be happy to connect with you.