At Carahsoft, we work with Salesforce to help modernize and re-platform 311 systems for maximum efficiency and wanted to extend an invitation to their upcoming webinar where they'll discuss the change efforts made with Salesforce platform for the City of Chicago 311 City Service Call Center.
The City of Chicago’s 311 City Services Call Center is truly community-centric. Its mission is to serve as the point of entry for residents, business owners, and visitors that need easy access to information regarding city programs, services, and events. In comparison to many cities nationwide, this mission is being impacted by industry trends that call on local government to do more with less.
City of Chicago re-platformed its 311 system on Salesforce, turning the call center into a modern contact center and delivering new levels of efficiency across:
- The front-end customer experience
- Case Management
- Platform-level services
Join Salesforce as they welcome Derrick Brownlee, Managing Deputy CIO,
City of Chicago to the Salesforce webinar series. Derrick will walk through the details of this solution, as well as the strategy behind it. See it come to life, and walk away with practical, actionable next steps for the contact center at the heart of your own mission.
