EVENT
SERVICENOW HANDS ON TRAINING
Get the most out of your ServiceNow implementation by joining us for a hands-on training opportunity!
DATE: Thursday, November 30, 2017
TIME: 9:00 AM - 5:00 PM
Skill up, try out new features, and network with your peers. Your Solutions Consultants selected these hands-on exercises to prepare you for your next steps in your ServiceNow journey.
LAB131982: Service Mapping and Discovery Pattern Designer
- Build a Discovery pattern from the ground up
- Use Apache Tomcat exercise to learn about:
- Pattern Designer
- CMDB
- Discovery
LAB131995: Succeed with Software Asset Management
- Learn how to maintain compliance, avoid surprises in software audits, control unauthorized usage.
- Import License and Usage Data
- Normalize License and Usage Data
- Do what-if analysis on differing licensing models
LAB132016: Deliver Superior Customer Service
- Increase Customer satisfaction through better customer service
- Automatic assignments
- Special Handling Notes
- Service Portal interaction
- Record Producers
Space is limited, sign up today to secure your spot!
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