There are increasing requests for service across channels, and daunting challenges to deliver more with older, disconnected systems, multiple knowledge sources, and smaller budgets.
The rapid evolution of new technology, including social, mobile, and cloud, is fundamentally changing customer expectations regarding how, when, and where they interact with both commercial and public sector organizations.
- Empower agents with tools that make it easier for them to answer questions
- Resolve inquiries, and demonstrate the impact a modern contact center can have on the agency
During the webinar, you will hear from Christine Comer, Client Services Division Director, from Colorado Department of Health Care Policy and Financing. She will be sharing her experiences and best practices in building a modern contact center.
You will also hear from Director Customer Experience Management at Acumen Solutions, Chris Marra who will discuss how the U.S. Citizenship & Immigration Services (U.S. CIS) transformed their approach to contact center management.
Interested but cannot attend at this time?
Sign up to receive an archived copy of the presentation.
Regards,
Kate McDonald
Salesforce Team at
Carahsoft Technology Corp.
703-871-8686 (Direct)
877-SFDC-007 (Team)
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